Palautuskäytäntö

Overview

This Palautuskäytäntö outlines the terms and conditions for returns, refunds, cancellations, and modifications of interior decor and styling services provided by Ghimnaxxax. We strive to ensure your complete satisfaction with our services.

Please note that our services consist primarily of consultation, design, and styling services rather than physical products. This policy reflects the unique nature of service-based offerings in the interior decor industry.

Service Cancellation

Consultation Cancellation

You may cancel a scheduled consultation at any time. Cancellation policies vary depending on when the cancellation is made:

• More than 48 hours before: Full refund or rescheduling at no charge
• 24-48 hours before: 50% refund or rescheduling with a small fee
• Less than 24 hours before: No refund, but rescheduling may be available for a fee

Refund Policy

Service Completion

Once interior decor and styling services have been completed and delivered, refunds are generally not available. However, we are committed to addressing any concerns about service quality:

• If you are unsatisfied with the service quality, please contact us within 7 days of service completion
• We will review your concerns and work with you to find a satisfactory resolution
• This may include additional consultations or design revisions at no extra cost

Partial Services

If services are terminated before completion through no fault of Ghimnaxxax:

• Refunds will be calculated based on services already rendered
• Any completed consultations or design work will be invoiced accordingly
• Remaining unused portion of the service fee may be refunded

Service Modifications

We understand that project requirements may change. You may request modifications to your interior decor or styling services:

Return Request Process

To request a refund or cancellation, please follow these steps:

Non-Refundable Items

The following items or circumstances are generally not eligible for refunds:

• Services already completed and delivered
• Cancellations made less than 24 hours before scheduled services
• Design concepts or materials already created and presented
• Third-party products or materials purchased on your behalf (subject to supplier policies)
• No-shows without prior cancellation notice

Dispute Resolution

If you have concerns about our services or disagree with a decision regarding refunds or returns:

1. Ota yhteyttä us directly to discuss your concerns and explore resolution options
2. We are committed to finding a fair and reasonable solution
3. If we cannot reach an agreement, you may contact relevant consumer protection authorities in Australia

Our goal is to ensure your satisfaction and maintain positive relationships with all our clients.

Processing Time

Refund processing times:

• Approval notification: 2-3 business days after request receipt
• Refund processing: 5-10 business days after approval
• Reflection in account: Additional 3-5 business days depending on your payment method

Processing times may vary during peak periods or holidays. You will receive confirmation emails at each stage of the process.

Changes to This Policy

We reserve the right to update this Palautuskäytäntö at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically to stay informed about our return and refund procedures.

The policy version in effect at the time of your service purchase will apply to your transaction.